Your phone holds your personal information, banking apps, and e-wallets. If it ends up in the wrong hands, you’re at risk of theft and identity fraud. Because many apps rely on your device for security codes, a lost phone can give scammers a "key" to your life.
Secure your phone to help protect your money and identity
Add extra security with Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA). Activate biometrics feature or use a strong passcode to unlock your phone. Most importantly, enable MFA or 2FA on all sensitive apps.
How it works:
MFA requires two or more forms of verification to confirm your identity, such as a password plus a biometric scan or a one-time code.
Why it matters:
Even if someone gets your password, MFA adds another layer of protection to help keep them out of your accounts.
-
Protect your personal information. Avoid keeping passwords in your Notes app, photo gallery, or other easily accessible places. Be cautious about saving login credentials in mobile browsers, as autofill can make it easier for someone else to access your accounts if your phone is stolen.
-
Prevent theft and unauthorized access. Enable Find My (iOS) or Find My Device (Android) so you can track, lock, or remotely erase your device if it goes missing.
What to do if your phone is lost or stolen
If your phone goes missing, act quickly:
-
Call your bank. Request to temporarily deactivate your online banking access.
-
Lock your phone remotely. Use Find My or your device manager from another phone or computer to lock your screen or remotely erase your data.
-
Contact your telco provider. Ask them to block your SIM card so it can no longer receive OTPs (One-Time Passwords) or authentication messages.
-
Change your passwords. Update the passwords for your email, social media, and apps linked to your lost device.
-
Monitor your accounts. Check your bank accounts and recent activity from a secure device, and report any unusual transactions immediately.
REMINDER: Your phone can be a gateway to your finances and personal information. Securing it with strong access controls and MFA/2FA can help protect you from fraud and identity theft.
